To start using parental controls within your BT Smart Hub 2 for your families devices: Download the EE app for Android and Apple devices. Buy TNT Sports Box Office or Sky Sport Box Office events on BT TV; Authorise purchases from BT Player Its not possible to do that on the Smart Hub 2, you would need to use a different router which supports a MAC address "whitelist", so only approved MAC addresses can connect. 4 and 5 Ghz). There are two PINs: one for parental control and one for payments in BT Player. Tap Devices in the bottom menu bar. on 09-05-2018 01:23 PM Options Hi MysteryMan Whilst the Guest Wi-Fi does block anything illegal, it would not necessarily block what is deemed unsuitable. Includes BT Virus Protect and a BT. I'll send you a. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. There are a range of filters to choose from to block content and usage. Re: My BT App not showing Parental/Device controls in the app I was persuaded to upgrade my router to the latest Smart Hub 2. There’s a lot of ways round it but I don’t think the BT router can really achieve these. All you need to know about your BT Business Smart Hub. In this case it was worth doing as it fixed the problem. I've successfully been using groups on the My BT app to control all the devices in my house, as different age kids go to bed at different times. Set Access control feature enable to ‘yes’. So I have now bought the excellent Asus RT-N66U. 99. 3. If it’s not use our hub light guide to get back online. Visitors to our holiday home (Infinity/HH4) have suddenly started reporting seeing a Pop-Up when connecting a new device to the Homehub4 asking whether they want Parental Controls. Protects all devices (computers, laptops, tablets, iPads, mobile devices. Simple. Tap the wheel icon in the upper lefthand corner to open the device’s settings. Scroll down to the ' My Extras' section and click Personalise your settings in the ' Parental Controls ' panel. Type 192. This seems same problem than many BT customers have posted here. I have restarted the Smart Hub but still does not work. Parental Controls set-up tutorial for BT Internet ConnectionsBT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. Download the app and connect it to your camera to: - get sound and motion alerts straight to your phone, so you’ll be the first to know when something happens. The ideal parental control companion. Switch BT Smart Hub 2 User Manual (2 pages) Switch BT Smart Hub User Manual. So I switched controls off for a while. View and Download BT Mini Hub quick start quide online. If you delete your account – your settings will be lost. if you’ve got one of our older Hubs why not buy our latest BT Smart Hub? > Was this answer helpful? Tell us how we can improve this article. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Beware DNS setting override BT parental. There are a range of filters to choose from to block content and usage. You can adjust these settings in the mobile section of MyBT. Having not used access controls on any of the Homehubs, I was going on information that other posters provided. Advanced IoT controls: While the BT Smart Hub 2 is perfectly fine for 99% of smart homes, in my case I found the customisation options to integrate with wired cameras to be lacking. 4. That’s easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data to find out if BT is down in the local area. Re: BT Hub Blocking Access to a Website. And to help protect your computers against viruses, spyware, phishing scams and other internet threats,. Teenage son is still able to access sites blocked. At this stage, you’ll be asked to enter your admin password. But if you're having problems, you can try creating another wireless network by splitting your Hub's SSID. . Let your kids browse online safely. You should be able to do this with certain 3rd party routers however, but not on the Business. Reply. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. Home phone including Digital Voice; BT Mobile; Email. 1. Simply log into My BT and navigate to the ‘TV and Sport’ section under ‘Your products’. . - talk to your family with two-way audio. (7 pages) Switch BT smart hub User Manual. Smart Hub BT Mini Hub BT Mini Connector BT TV box Hello What’s in the box Get to know your Smart Hub Front Back. My new BT home hub 5 also arrived yesterday and parental controls don't work with that either. Do I need to g. My parental controls have not been working for the past 3+ months, ever since I requested an upgrade to Full Fibre. Then click on Configure. You may want to keep your Mini Hub plugged in to make. The default PIN is 1234. Cancel anytime. Coverage checker. I have done so a number of tim. When I login to MyBT and go to the Parental Controls settin. More about parental controls and payment PIN. Payment PIN for authorising payments; Parental control PIN for keeping children safe by restricting access; You create these when you first set up your TV box. If you’ve not changed this, you should find it printed on a card mounted on the back of your router. This happens even if you have removed or disabled the online parental controls with BT Homehubs as per our FAQ section. Parental control apps are no use what so ever. Received a shiny new smart hub two weeks ago. Please try after 15 minutes. I am not sure if my daughter has done something to her laptop to prevent me from setting time controls as she has some tech savvy f. Once activated, you will then be able to change your filter level to. *If you’re with Virgin Media, the best thing to do is talk to us and Virgin to try and line up the switch in service. Flexible and affordable sim only deals with no contract. Watch the video to get quick tips on how to manage parental controls on BT Broadband. Look for “DNS SETTINGS” or something similar – it may be set to “AUTO”. Turn on Windows 10 parental controls, then select Start > Settings > Accounts > Family & Other People > Manage Family Settings Online. I have tried everything, help pages on BT. 10-04-2021 11:58 PM. Find out how to fix any problems you might be having with BT Parental. Select More Options > Content Restrictions > turn on Block Inappropriate Apps And Games and Block Inappropriate Websites. Plug the other end into one of the yellow ports in the back of your broadband hub. If you're logged into the app with a BT ID that has account holder status you can manage the Wifi controls on a Smart Hub 2 by following the below steps. Use your parental control PIN to control access to programmes with an age rating. BT Parental Controls and BT Cloud. For BT Access Control to work you need to switch it on. BT Smart Hub Aerial cable (not supplied) Go straight to step 2 if you don’t have an aerial and are going to stream via the internet. From reading all the Q’s about this on this forum and the B. Select the times. BT Home Hub 5. Go to your Netflix player – if it’s a smart TV for instance you should have a “network setup” page or similar (you may need to consult the manual there) 6. Sign into your My BT account online. BT Fibre broadband. Get to know your Ultrafast Smart Hub 3 How to set up and get connected 4 Get more with My BT 6 Get ready with your BT Extras 7 Troubleshooting 8 Hub Manager 10 Need some help? 11 Other information 11 Thanks again for choosing BT. We’ll email or text you when your broadband is ready. 5. Because people can access the internet through a supplied PC and personal devices (phones, tablets, laptops) coonnected over WiFi we want to control access to websites. Select Customise for the Range extender SSID and modify the name. Our guide tells you how to set up and use your hub, and also includes a troubleshooting section. Coverage checker. I have a slight concern also that the other BT. . The Account Holder needs to set up and maintain this service. It’s also important to consider installing anti-virus software and parental controls:Remember that parental control settings are only one part of online safety. Scroll to the 'BT Parental Controls' section and click the Manage BT Parental Controls link. Also bear in mind, if your kids are tech savvy you will never win. . 5. DarrenW sorted it out for me. Enter your admin password. Using BT TV. You may want to keep your Mini Hub plugged in to make. Coverage checker. This has been the case for at least 4 weeks. Step 3 – Select the app you would like to lock. • BT Hub/SmartHubs 4, 5 and 6 (Scheduling on SmartHub 6 models) • CenturyLink models. Yup, using the MyBT app parents can pause the internet for. You can set different time limits for different days of the week, so you can make sure they have enough time for school, homework, and other activities. I am the account holder. 168. Connect your new Hub 5 directly to your phone socket using the broadband cable (light grey ends) and filter. 4. TVS. EE. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. There are many differences between a Smart Router and a Smart Hub. If you’ve lost the password. Bolt-ons. Click on the clock icon and set the times when the restrictions apply by clicking in a box and dragging the cursor over the required blocks. I have tried changing the parental control settings on my online account and on the BT app but still nothing is blocked. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. When I look in the MyBT App > More > Your wi-fi network, I can see both my Hub and Disc listed, along with an option to setup a new disc and Manage your wi-fi settings. The new Wi-Fi Controls, which can be managed via the MyBT app or via the account settings on a browser, come as standard, for free, on the Smart Hub 2 and give parents or guardians greater control. For new Full Fibre 900 with Halo 3 customers that sign up for 24 months, £83. Once activated, you will then be able to change your filter level to. Set up the Wireless Accces Point to have the same SSID and password as the SmartHub. The Account Holder needs to set up and maintain this service. (21 pages) Switch BT Home Hub 5 Information And Troubleshooting Manual. If I try to access a blocked website, I just get a 'Forbidden' message with no further options. This is usually found in your mobile settings. More top tips include: Talking to your child. Use your parental control PIN to control access to programmes with an age rating. I The hub manager settings and MYBT settings are all correct and the settings do not work. For example, you can control your children's internet use when you're not about. Hi KevinW, The business hub doesn't have any access/parental controls like the BT Homehub does. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. BT access control is based on MAC and hostname. Recordings are only available to watch on the TV box on which they were recorded. 02. ALl access to facebook and all games were co. It will also restore the web-based management settings to their default values. (Make sure you’re connected to your home network. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. Flexible and affordable sim only deals with no contract. Someone posted an answer to a similar question which was a link to information, but that link does not work. You have been temporarily locked out. The downside is that you'll have to modify the list each time you want to connect or block a new device. Thanks will do. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. It’s also important to consider installing anti-virus software and parental controls:BT Parental Controls allow parents to fixed filters on their home wi-fi network to manage what type in websites their children can access and minimise harm. 168. Flexible and affordable sim only deals with no contract. Explain why you are setting parental controls; to keep them safe. Press then go to (Settings) at the top right of 1 month free, then £3. - see in the dark – the app comes with night vision. It helps protect every device connected to your BT Hub, or when you connect to a BT Wi-fi hotspot using your BT ID. It’s easy to set up and manage, but included features. Home phone & Mobile. Type 192. MAC randomisation is a common option on most modern devices, so that tends to defeat any form of applied restrictions. Check the instructions that came with your router for how to do. . ) (Make sure you’re connected to your home network. However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. Hi My Parental controls are set and active but do not block any sites on any devises in the house. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Is a moderator able to help wi. on the device you'd like to apply these new parental controls to - switch airplane mode on and off, or restart it to apply the controls. Mobile. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. All he needs to do is log onto the homehub and see a new connected device. . The Parental Controls are separate to the wifi controls, to set them up see below. Use your parental control PIN to control access to programmes with an age rating. Even if I specifically block a site like BBC (as a test) I can still access it on any device logged on to the home wifi network. 5. Type 192. Enter your admin password. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. My BT App The quickest way to manage your BT account on the go and get help with your BT products if you need it. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. If you can find a router which only allows connection to a "whitelist". Note: For parental controls to work correctly, your devices and apps must be up to. You can get BT Parental Controls by accessing them through your My BT account. BT Smart hub 2 parental controls. I have BT Fibre with Smart Hub 2. Click on the device from the list. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads,. If you are not able to acce. Flexible and affordable sim only deals with no contract. screen time online . 1 of Echo Dot (5th Gen, 2022 release) Kids | Designed for kids, with parental controls | Dragon. From here you can: Set up a new PIN if you've forgotten yours. It also supports BT’s Wi-Fi Controls feature which allows you to pause the internet for certain devices at specific times of the day (e. Use your parental control PIN to control access to programmes with an age rating. Alternatively, you may reset your hub using your Hub Manager: Navigate to your BT Business Hub Manager. In the BT Smart Controls App: Log in to the BT Smart Controls App Tap the Settings icon next to your camera Tap Settings Scroll down to Video Bit Rate Change to Low, Fair, or Good Please also ensure that your mobile device has granted the app permission to use mobile data. Choose your child’s device below to find step-by-step instructions on setting up parental controls. Here’s how we can help. Archive Staging. BT Smart Hub and Ultrafast Smart Hub - switch on access controls. BT Smart Hub Aerial cable (not supplied) Go straight to step 2 if you don’t have an aerial and are going to stream via the internet. Re: Replacing Smart Hub 2 with an Asus router. From reading all the Q’s about this on this forum and the B. ADSL/Copper broadband. You can then set up your BT Smart Hub. Learn how to get the best wi-fi performance at home >. Any changes in parental control settings results in email confirmation to BT account that settings have been changed - be it adding website to. BT Sport; Mobile Plusnet Mobile; Sim only deals. In addition, a Smart Router typically offers better range than a Smart Hub and can be used with any Internet Service. No BT Home Hub 5. Step 2 – On the Apps screen, select Settings. browser will ask you if you want to activate any of your BT Extras, including BT Parental Controls. I've seen this happen before when a Fibre upgrade has been delayed and it is due to a mismatch with our system records. If you delete your account – your settings will be lost. You have had too many unsuccessful attempts to login. 2. 5. 2. With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. On parental controls, I was testing something at the weekend and turned off BT Web Protect and BT Parental Controls in the BT App. To find out how to use it, just click on the dropdown for your Hub. Options. - BT Community. Impressively, the TP-Link Deco X60’s close-range performance was better even than the Netgear Orbi WiFi 6, the Deco X60 beating its top download speed of 60. 3. All powered by Circle’s award-winning technology, used by hundreds of. 85. The easiest way to access the BT Smart Hub Manager is to type 192. BT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. You can use any router you like as long it is the appropriate type for the service you have. 5. Home Broadband. This will let you watch subscription channels like BT Sport or use catch-up services. I have reset the hub, reset the level of control, tried blocking individual sites, and checked on multiple devices, but there is absolutely no restriction. Flexible and affordable sim only deals with no contract. I'll send you a private message so you can get in touch and we'll be happy to help. Controls & Settings guide BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. They're now called Wi-Fi controls. Tried everything from firmware, resets, settings, ipv6 etc etc. I have seen other posts with similar issues and have tried the solutions recommended. Any desktop, tablet or phone connected to the BT Home Hub (or whatever. Parental control and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. Once BT Web Protect is turned on, all devices using your home BT Broadband connection will be protected when you're on the internet. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. BT Parental Controls help keep your children safe online. . Help & supportBT Parental Controls. Parental control apps are no use what so ever. Shame it can’t handle tagged Vlans so you could restrict the limit on one while the other Vlans use separate credentials. I want to get some semblance of parental control over internet usage by my 10 year old twins who are breaking up for 8 weeks and are completely screen addicted . Look for “DNS SETTINGS” or something similar – it may be. Packet loss will happen if the cable connections are incorrect and the connection is loose. • Stop smart devices from sending traffic on internet (printers, etc). You can then set up your BT Smart Hub. There is likely a data mismatch on the system that puts the controls on your broadband and we'll be able to get a case raised to get that looked into. The Light, Moderate and Strict filter levels give a good range of pre-set options for families who want to set something up quickly, although. There are two types of controls: BT Broadband and BT Wi-fi use BT Parental controls. We regularly release software upgrades for our Hubs. Existing customer with a BT Hub. Enable parental controls. 168. So, parental controls haven't worked since upgraded from copper to fibre and got a new Smart hub. Options. com, reset hub, phoned bt customer services, but nothing works. Yes, I have considered that. Wi-Fi dead-zone killer; Superior Tri-Band Speed; Built-in smart hub. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. Our network reaches over 99% of the UK, so we've got you covered. BT Business Smart Hub Parental Controls not working. Select Quick Setup Wizard. From the app, click Your products, scroll down, and select BT Parental controls. 99 a month, or £53. BT also offer the following functionality:Existing customer with a BT Hub. The Account Holder needs to set up and maintain this service. Add devices using the add button and scan to locate the device (it must me on). Our network reaches over 99% of the UK, so we've got you covered. From the Hub Manager, go to Advanced settings , Wireless and then to MAC filtering. Access Control on the new BT Smart Hub brookheather . When I click the 'Activate' button I receive the 'Parental controls will be set up within 24 hours' message but this is not happening. This happens even if you have removed or disabled the online parental controls with BT Homehubs as per our FAQ section. You can get BT Parental Controls by accessing them through your My BT account. Hi, I am unable to turn on the built in BT Parental Controls because they are "unavailable" it has been months since this problem first occurred and the issue of unavailable parental controls still persists. . The GoHenry pocket money card is a smart solution for managing your child's money and giving money to children, through an allowance prepaid card. The guarantee only applies when your Smart Hub 2. If you have FTTC, then you will need a VDSL modem/router. Page 4: Getting Started A: Connecting by Wi-Fi? plug your aerial (blue and introduce you to your TV Box pack. 27. 1. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. It was something technical on BT's side of things. It will also keep nearly all parental controls on so kids are safe ish to search. I recently moved to a new hub (Smart Hub 2) & hoped that might help the situation, but it's still the same, al. Amazon's Eero Pro 6 is a tri-band mesh Wi-Fi system that provides relatively good wireless coverage and doubles as a home automation hub. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Free P&P and no upfront costs. You can google how to do this. Can you confirm that is your BT Mobile parental controls that you are trying to turn on, or the ones. Sadly he has found out that by simply turning the smart hub off and on disables the parental controls giving full access. Coverage checker. There are three predefined filter levels (strict, moderate and light) available or you can customise your protection. Use your parental control PIN to control access to programmes with an age rating. Payment PIN for authorising payments; Parental control PIN for keeping children safe by restricting access; You create these when you first set up your TV box. Deco M9 Plus smart mesh WiFi system provides tri-band WiFi for homes up to 6500 sq. 16. To get the fastest possible speed with the new Hub: unplug all your old broadband kit, including the old power plug, filters and Ethernet cables. Page 5 When you connect a device to your Hub for the first time, your web They’re on the back of your Hub. The Parental Controls are slightly different in that you need to click. Parental controls for Apple, Android and other devices. We have gone from no sites being blocked even though the filter level was set at light, to now nearly all sites being blocked as it says we have strict filter level. 65% of young people aged 11-16 are in favour of the. Choose apps to restrict. BT website deletio. BT Smart Hub Aerial cable (not supplied) Go straight to step 2 if you don’t have an aerial and are going to stream via the internet. 2. That will clue him in on your activities, and you wont be able to completely hide. Thanks. The parental controls have not worked since it was connected. We regularly release software upgrades for our Hubs. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. It's a FREE service for all broadband customers that lets you filter the sites and content you don't want your family to see. Help & supportThanks , will give that a try and report back. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. Re: Can’t connect to Smart Hub 2 through MyBT app. g. 11ac. If this works, restart all your devices and then connect them again. . There are a range of filters to choose from to block content. . BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. I know you can get various parental control software for most devices but I. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. Bear in mind that MAC filtering will only work if the MAC address of the connected devices does not change. . BT Sport; Mobile Plusnet Mobile; Sim only deals. One example is the Huawei connectivity checker on my phone which is required to successfully connect for a logon to take place when adding a new WiFi network. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. (Image credit: BT) BT has announced a new free update, called Wi-Fi Controls, that allows. There are three re-defined levels of restriction: Light, Moderate and Strict, but you can tailor these levels to your own requirements. The more savvy visitors have worked through this, but to avoid anticipated stress when the main holiday season starts. BT knows being able to browse the web safely is important, especially if you have children – and with our free BT Parental Controls,we help to keep them safe online. Important! There are two kinds of PIN for BT TV. or call 08454 123 662 from any other device. Unfortunately there is no way of setting it up those controls on a Business Hub.